Customer Relationship Management System (CRM)

Client

A highly reputable local company that provides numerous products, services & solutions to industry in Oman, particularly for the Oil & Gas sector. They support these activities by maintaining fully-equipped facilities including workshops, warehousing and offices as well as a complete distribution network all staffed by personnel who are proficient to package and prepare the appropriate solution for the customer.

Challenges

Client wanted to develop a Customer Relationship Management (CRM) system. The CRM product should mainly import, maintain and handle the bulk customer profile data.

What We Did

Yukon analysed the customer requirements and developed Customer Relationship Management software that can manage the marketing campaigns, to get the 360 degree view of customer relationships, to provide instant, company-wide access to detailed and integrated client data, to update and track all sales opportunity related information, to resolve customer issues after-sale and to provide great customer service.

Technologies Used.

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Results

The following results are benefited from the developed CRM application.

1. Manages the customer relationships cost-effectively
2. Client data is centralized and available company-wide
3. Track and Manage your sales pipeline
4. Increase the order closures
5. More than 30+ MIS reports with graphs
6. Access from anywhere, 24*7