Online CRM Solutions

Client

The client is a German chemical company and the biggest one in the world. Headquartered inGermany, The Group comprises more than 160 subsidiaries and joint ventures and operates production sites in 41 countries in Europe, Asia, North America andSouth America. For Indian Textile and Chemicals division, the client wanted an application which manages all their Customer Details, Sales Details, Employee Points, Dealer Status and other details. Yukon implemented Yukon CRM customized based on their requirements.

Challenges

The client wanted an application that would enable them to manage and monitor the sales activities of their company effectively. Additionally, they also required their solution to be operational within the shortest possible time.

What We Did

Yukon studied the client's product categories, sales force hierarchy, and specific sales processes in order to develop a solution. Based upon these findings and working under stringent time constraints, Yukon customized its web-based CRM product to cater to the clients requirements.

The CRM solution had several features specifically designed to take into account the processes being followed at the client's organization. It was also designed to be easily scaleable to meet their future enhancements and needs.

Technologies Used.

Results

The customized CRM tool had a lot of innovative features. It allowed the management to monitor the progress of all sales related activities. Additionally, the solution allowed the management to

Set targets and track achievement

• Profile key clients and their contact persons
• Track and analyze sales opportunities

The client had several additional benefits like cost reduction due to the implementation of the CRM solution.